Privacy Policy

1. Introduction

We respect your privacy. This policy explains what information we may collect when you browse Kulzain Veils, place an order, or contact us (including via WhatsApp, phone, or Instagram), and how we use and safeguard it.

2. Information we collect

• Contact & order details: name, phone number, delivery address, and messages you send for orders or support.
• Payment-related information: handled by your chosen payment provider; we do not store full card numbers on our servers.
• Technical data: device type, browser, approximate location (e.g. country), and pages viewed—typically via standard logs or analytics—to improve the site.

3. How we use information

We use your information to:

• Process and deliver orders, and communicate about your purchase.
• Respond to questions on WhatsApp, phone, or social channels.
• Improve our website, products, and customer experience.
• Comply with applicable law and protect against fraud or abuse.

4. Sharing

We may share limited data with couriers, payment processors, and hosting or analytics providers strictly as needed to operate the business. We do not sell your personal information to third parties for their marketing.

5. Retention

We keep order and contact records for as long as needed to fulfil orders, meet legal or tax obligations, and resolve disputes—then delete or anonymise where appropriate.

6. Your choices

You may ask to access, correct, or delete certain personal data we hold (subject to legal exceptions). Contact us using the details on our Contact page.

7. Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do; continued use of the site after changes means you accept the updated policy.

8. Contact

Questions about privacy? Reach us via Contact or WhatsApp using the number shown there.